Terms and Conditions

Terms and Conditions

Our online shopping terms and conditions apply to all orders which you, the customer, places using this website “Mallow + White”. We ask that you read through the Terms and Conditions carefully before placing your order. By placing an order online you are accepting and agreeing to the following on-line shopping Terms and Conditions which will constitute the entire agreement between us. If you do not agree to the terms and conditions, you should not obtain goods or products from this site.

Pricing and product information

Prices in United Kingdom Pounds (GBP), inclusive of VAT at the current rate. In order to make your purchase, simply add the items you would like to buy to your shopping basket. At the checkout you will be asked for your delivery and card details that we need to make the order. Payment is made via Paypal.

At certain points, we will review our prices, and they might be changed without notice. If we make any special offers or promotions, we reserve the right to withdraw them at any time and without notice.

We take care to ensure that the product descriptions on our site are clear and accurate, but we may make changes without prior notice. We cannot guarantee that colours, packaging or product appearance will be exactly the same as on our site.

The information provided on the Mallow+ White site is not a substitute for professional medical advice and care. If you have specific needs, please see a professional health care provider.

Ordering and Payment

We take full payment at the time of order, not necessarily the time of despatch. This is to ensure your information is handled safely. Payments are to be made by credit card, debit card, or other accepted payment method. We do not accept payment by cash or cheque. Payments are processed securely and no card details are stored on our server. No order is accepted by Mallow + White until it has been checked and approved. Your order will be acknowledged by email to the email address you provide. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions. Orders are usually dispatched within 2-4 working days.

Delivery To the UK, Northern Ireland and Channel Islands

We only delivery to the UK mainland, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight and Channel Islands. We are not able to deliver to PO boxes. We will endeavour to deliver goods promptly but accept no liability for delay for any cause. All parcels will be by Royal Mail second class delivery at a charge of £3.99. Please allow 2-7 working days for delivery. Parcels may require a signature on delivery. Risk of damage or loss of the goods passes to you on delivery. If there's no one at home a card will be left to collect from your local post office.

Returns and Exchanges

We want you to be absolutely delighted with all of your Mallow + White purchases. If for any reason you are not completely satisfied, we offer refunds and exchanges. Please email us at hello@mallowandwhite.co.uk within 24 hours of receiving the product for information on how to organise a refund.

For items where there is no fault, these must be returned sealed and unused, in perfect condition and in the original packaging within 14 days with the delivery note. Postage is non-refundable.

For items where there is an issue with the product, please contact us by email before sending the product back with delivery note within 21 days and we will endeavour to help. Postage incurred may be refundable for faulty items.

Problems are taken seriously by us and will be dealt with as soon as possible. Our operating hours are from 10:00 to 16:00, Monday to Friday.

Customer Service

If you have any questions regarding our services or our products, please don’t hesitate to get in touch with us. We are always happy to help. All of our products have been safety assessed by a cosmetic chemist and we take great care in the formulation and making of our products. We want you to be delighted with our award winning brand. That is our aim. Please let us know how we can help you by emailing hello@mallowandwhite and we will endeavour to get back to you within 48 hours.

Intellectual property rights

Your purchase of products does not give you any rights in the trade marks, copyright, patents, design rights or other intellectual property rights in the products. These intellectual property rights belong to us at all times, and you may not use them for any purpose.

Any communication or material transmitted by you to Mallow + White by electronic mail or otherwise, including any data, questions, comments or suggestions will be treated as non-confidential and non-proprietary. Anything you transmit may be used by Mallow + White, including reproduction, transmission, broadcast or posting. Mallow + White is free to use any ideas contained in your communications.

Law

Mallow + White is a trading arm of White Wash Soaps.

Any dispute to be governed by UK Law.

Product Variations

Please be aware that product colour and texture variations occur occasionally, and naturally as part of the handmade manufacturing process and nature of the raw plant ingredients we use.